We operate on a referral basis and accept these from schools and any other professional body working with, and who know and can confirm the families’ financial situation and hardship. We accept these judgements as due diligence and confirmation for us to proceed to help.
We currently only accept referrals from the following support professionals:
- School Head Teacher
- School family/pupil support worker
- B&NES Council
- Southside (family support worker)
- Mentoring Plus (family support worker)
- Julian House (family support worker)
- Bath Welcomes Refugees (family support worker)
We cannot accept self-referrals – if you need our help or believe that you know a family whose children would benefit from our help, please contact the childs’ school (or applicable agency) in the first instance so they may initiate the referral process with us.
Once a referral is completed, we are not able to process another for the individual for a period of 2 academic years. This is to help us to help as many children as possible.
Once we have received the referral, we will contact the family to obtain the remaining information.
We have chosen to avoid the ‘one-size-fits-all’ route and instead make this more personal and tailored to each child – we have come to understand that not having any choice is as limiting as not having enough money.
We deliver the items directly to the school or referring agency via discreet parcel for the family to collect.