We operate on a referral basis and accept these from schools and any other professional body working with, and who know and can confirm the families’ financial situation and hardship. We accept these judgements as due diligence and confirmation for us to proceed to help. 

The kind of professionals who can refer to us are:

  • Head Teacher
  • Social Worker
  • B&NES Council
  • Southside (family support worker)
  • Mentoring Plus (family support worker)
  • St Johns Foundation

We cannot accept self-referrals – if you need our help or believe that you know a family whose children would benefit from our help, please contact the childs’ school (or applicable agency) in the first instance so they may initiate the referral process with us.

From the date the referral is completed, we cannot accept another referral for the individual for a period of 2 years.

Once we have received the referral, we will contact the family to obtain the remaining information.

We have chosen to avoid the ‘one-size-fits-all’ route and instead make this more personal and tailored to each child – we have come to understand that not having any choice is as limiting as not having enough money.

We deliver the items directly to the school or referring agency via discreet parcel for the family to collect.

To make a referral, click here
To provide information following a referral, click here
If you have any questions or require any information, please contact us